Returns & Refund policy

• This Return and Refund Policy governs the terms under which products purchased from ZS STATIONERY through our website, WhatsApp, or other sales channels may be returned or refunded.
  
  
• By placing an order with us, you agree to the terms stated below.

• The product is damaged, defective, or incorrect at the time of delivery.
• The return request is made within 1 days from the date of delivery.
• The product is unused and in its original packaging.
• All original tags, labels, and accessories are intact.
• ZS STATIONERY reserves the right to reject returns that do not meet these conditions.

• Used or partially used products.
• Products damaged due to misuse or improper handling.
• Items purchased under clearance sale or special discount (unless damaged).
• Customized or bulk special-order items (unless defective).

1. Contact us via WhatsApp or email within  2 hours of delivery.
2. Provide:
3. Order number
4. Product name
5. Clear photo/video of the issue
6. Our team will verify and confirm return approval.
7. Returns without prior approval may not be accepted.

• If approved, refund will be processed within 3–7 working days.
• Refund will be issued via:
• Original payment method, or
• Bank transfer / UPI (as applicable).
• ZS STATIONERY is not responsible for delays caused by banks or payment gateways.

• Replacement (subject to stock availability), or
• Refund (if replacement is unavailable).

• Delivery charges are non-refundable.
• In case of damaged or incorrect product, return shipping cost will be borne by ZS STATIONERY.
• In other cases (if approved), return shipping cost may be borne by the customer.

• Orders may be cancelled before dispatch.
• Once dispatched, cancellation is not permitted.

• ZS STATIONERY shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
• Our maximum liability shall be limited to the purchase value of the product.